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Common Questions

 
Do you ship?
Cookers are shipped only to business addresses or freight terminals. We do not ship to home based businesses or residences. You will be responsible for freight payment, we will arrange the logistics for you.
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How do I place an order?

Orders must be placed by emailing txcrawfishcookers@gmail.com

Please include your name, phone number and what you would like to order

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Once order is place what to expect?

Once your order is placed there is no further action required, you WILL NOT lose your spot. If cooker is not in stock. We encourage customers to be patient during the crawfish season if you placed your order and we will be in touch once order is complete, we secured your position and will complete in the order it was received.

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Is there any assembly required?

No assembly is required. Just rinse the cooker, fill with water and start boiling.
Cookers that ship out the top handle must be installed with provided (2) stainless bolts and nuts.
 
Natural Gas Customers
Please make sure you have over 4lbs of natural gas pressure and your home/facility has the required pressures to operate this large burner. 260,000 btu's. We are not responsible for natural gas cooker not heating fast enough if you ordered one and you do not have the required pressures.
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Why are your prices drastically different from competitors?

Our prices might be different in a lower form because we have been doing this for close to a decade and we buy our raw materials in large volumes directly from the mills. We are vertically integrated and no work is outsourced. We also control quality and take our time building each cooker so its right the first time and no scrap parts are made.

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What are the care instructions for the units?
We recommend washing the cooker with dawn soap and a terry cloth rag right after each use. Leaving the salts and seasonings in the cooker without movement causes the molecules of salt to attach to the the surface and start to eat away. NEVER allow any cooker to sit for overnight with seasoning inside of it. Always at least rinse it out if you cant wash it, right away. After washing the cooker store with lid open to it can dry out. You can also spray WD-40 on the outside to protect it even further from stains.
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Warranty Information
Cookers are covered for 3 years, it covers craftmanship defects
What is not covered under warranty;
Regulators, hoses, wheels, pitting on cooker due to lack of cleaning or dirty water, wear & tear, accidental damages to cooker. Basket damage. Broken handles or bent components. All the above are not covered.
We are not responsible for property of bodily damage. Use common sense when operating product.
Do not operate under the influence of alcohol or drugs.
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All sales are final, No returns.
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